These features are planned to be implemented soon:

• Send Assigned group an email when Requestor updates a ticket
• Allow Assigned users to click a button to send Requested user an email that the Ticket has been updated
• If Ticked due date has passed show in yellow
• show the full description of a help desk ticket in the tooltip
• Allow Tickets to be associated with other Tickets
• Allow Assigned users to log Work Hours

ADefHelpDesk 01.10.00 has been released and features:

• If Ticked due date has passed show in yellow
• show the full description of a help desk ticket in the tooltip

ADefHelpDesk 01.30.00 contains:

"Send Assigned group an email when Requestor updates a ticket."

I'm confidant we can get "Allow Assigned users to click a button to send Requested user an email that the Ticket has been updated" inthe next two weeks.

"Allow Assigned users to click a button to send Requested user an email that the Ticket has been updated" has been included in the latest 01.40.00 release.

Version 01.60.00 now includes all features except:
* Allow Tickets to be associated with other Tickets

Hi Admin
it is possible to integrate Knowledge Base?
Thanks

it is possible to integrate Knowledge Base?

Probably not. The reasoning is that if would take a lot of development to make he best Knowledge Base program available. So we would recommend that you should use the best available.

So yes you would have to cut and paste responses from ADefHelpDesk into the other program, but you could offer your users the best possible program when they are searching for answers in your Knowledge Base.

What we strive to do is to create the BEST HelpDesk/Ticket Tracker module available. At this time we do not see a Knowledge Base as being vital to resolving a issue that has been submitted.

Great module... Could you please add the ability for administrators to delete a ticket ( and its related detail ) from the "Edit Ticket" screen.... Thanks!

Could you please add the ability for administrators to delete a ticket ( and its related detail ) from the "Edit Ticket" screen

Yes, The directions to delete a Ticket are here:
http://www.adefhelpdesk.com/Documentation/Technical/DeletingTickets/tabid/74/Default.aspx

Any plans on adding a scheduler class which will send out reminder email on pending tasks?

Great Module BTW! Thank you for this!

Any plans on adding a scheduler class which will send out reminder email on pending tasks?

No. All emails are sent immediately when a task is created or assigned.

Great Module BTW! Thank you for this!

Thank You!

Thank you for the contribution of this great module. I think it is very important to let end users the ability to add some custom fileds to meet different needs. Such as charge$, budget, est. time., etc. Not everyone needs the same field so if users can add what they need that will be great.