Hello,

First of all I want to thank you guys (specially Michael) for developing ADefHelpDesk and make it available to the DNN community. You saved us a lot of work!!!

Now, for my problem let me explain a little:

I have extended the concept by developing a Windows App and a WebService for my telephone operators. The reasons are: speed, session expiration and control. This app can be used to create, modify, assign, close and cancel tickets (tasks I mean).

Right now I'm working on an Outlook Addin to connect it more transparently with our daily work.

The app works like this:

1. An operator (with his DNN user) logs in using the app
2. The same operator recieves calls from our users (without DNN accouns) and creates tickets for them
3. These tickets are assigned to the technical groups (with DNN accounts of course) and they update and close the tickets by their own.

Recently, I enhanced the app a little by saving the dnn user of the operator that created the ticket. As you can see in the database, there are two fields of interest to me: RequesterUserID and RequesterName. I wanted to save the operator's Id in the RequesterUserID field so I can have the info of the Non-DNN user in fields like RequesterName, RequesterPhone, RequesterEmail, etc, and the userID of the operator.

Inside the app, everything works great but on the web the requester name is now taken from the DNN user (my operator in this case) so my technical team is complaining because it seems that the operator is requesting everything.

Is this behaviour correct?

Can I use it this way?

I will modify the code to take the Name of the user from the database instead of the dnn user but I would like to not have to modify the sources everytime I install an update.

BTW, I can share the apps source and the outlook addin when I finish.

Thanks in advance

Just an FYI we are coding a Silverlight app this will also do most of what you need and it should be out by September. It should not break anything that you have so I am only bringing it up as an FYI.

As to your particular question, what I would do is have a web service that would allow your operators to see if the "real requester" has a DNN account, and if not, have a web service that will create an account.

This way all the normal Email notifications would work (the real requester would get them).

Otherwise the program is working as designed.

Thank you for your comment, I changed the EditTask.asc.cs file to take the info from where I want. I guess I'll have to work it that way for the moment.

I'm looking forward to see your SilverLight app.