When users submit Tickets, their name and email are automatically entered:

Allows anonymous users to create Tickets (this can be disabled by allowing only Registered users to see the module):

Administrators can create Help Desk Tickets for anonymous users and users with an account:

Users are sent an email with a link to the Ticket:

Users are able to add additional comments and files but not change the Ticket or delete any items:

 

Allows for full searching and sorting:

Search screen provides customized paging and remembers the last search

 

Administrators and members in the Assigned group have the ability to Edit ticket status and Add, Edit, and delete all comments and attachments:

Administrators and Assigned users can log work time on Tickets:

Administrators and members in the Assigned group have the ability to see the Logs for each Ticket:

When users submit Tickets, their name and email are automatically entered:

Allows anonymous users to create Tickets (this can be disabled by allowing only Registered users to see the module):

Administrators can create Help Desk Tickets for anonymous users and users with an account:

Users are sent an email with a link to the Ticket:

Users are able to add additional comments and files but not change the Ticket or delete any items:

 

Allows for full searching and sorting:

Search screen provides customized paging and remembers the last search

 

Administrators and members in the Assigned group have the ability to Edit ticket status and Add, Edit, and delete all comments and attachments:

Administrators and Assigned users can log work time on Tickets:

Administrators and members in the Assigned group have the ability to see the Logs for each Ticket: