www.ADefHelpDesk.com

Features

Available as a Standard ASP.NET Application and as a DotNetNuke Module
Unlimited Tickets / Users / Assignment groups / Portals
Full source code provided
Localizable (you can display it using different languages)
Tickets
- Allows tickets to be created by users with accounts and users without accounts
- Allows tickets to be created by Administrators for users with accounts and users without accounts.
- Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them
- Each comment allows individual file attachment (this can be turned off)
Tags
- Unlimited Tags can be created with unlimited "nesting".
- Tags can be set to Administrator visibility only
Ticket assignment and routing
- Tickets are assigned to a group that can contain one or more users
- Tickets can be filtered and sorted by Status, Priority, Due Date, Created Date, Group Assignment, Description, and Requester
- Search allows search by ticket or any text field
- Allows Assigned users and Administrators to enter work hours
Administration
- Provides the ability to restrict attachment upload to Registered users or Administrators only

"The Easy To Use Help Desk"